23 décembre 2013

Five keys on Incident and Problem Management

Is incident/problem management your personal problem ? Here are five keys to help you understand a bit more what most of people consider it as « the first step to ITIL implementation ». 1 - Maturity indicator Most of the time, incident management is the first process that is set up within IT. Cause we think (badly) it will be easier as IT already knows the job. By the way, incident and problem allow you to do a simple test to have an overview of your ITIL maturity : get 10 IT person and ask them what are the differences... [Lire la suite]
Posté par Thibault Carrier à 13:08 - Commentaires [0] - Permalien [#]
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